Refund and Returns Policy

At NFTJIZ Electronics, we aim to ensure a smooth and safe shopping experience. This Return Policy explains how returns, exchanges, and refunds are handled. Please read the following details before requesting a return.

30-Day Return Window

You have 30 days from the day your order is delivered to request a return.

Return Eligibility

To be eligible for a return, your item must:

Be in the same condition as received
Be unused, unworn, and undamaged
Include all original tags
Be sent back in its original packaging
Include your receipt or proof of purchase

Items returned without meeting these conditions may not be approved.

How to Start a Return

To begin the return process, email us at:

info@nftjiz.com

Please wait for instructions before sending anything back.
Unauthorized returns will not be accepted.

Return Shipping Instructions

If your return is approved, we will:

Provide a return shipping label
Send step-by-step instructions on where and how to ship your package

Please do not ship items back without contacting us first.

Damaged or Incorrect Items

Inspect your order as soon as it arrives.

If you discover:

Damage
Defects
Wrong items delivered

Exchanges

The fastest way to exchange an item is:

Request a return
Once approved, send the item back
Place a new order for the replacement item

This method ensures you receive the new product sooner.

EU 14-Day Right of Withdrawal

If you are located in the European Union, you have the right to:

Cancel or return an order within 14 days of receiving it
As long as the item meets our return eligibility requirements

This applies regardless of the reason.

Refunds

Once your return is received and inspected:

We’ll notify you by email regarding approval or rejection
If approved, your refund will be issued automatically to your original payment method within 10 business days

If more than 15 business days have passed since approval and you have not received your refund, please contact us at:

info@nftjiz.com